Ritchie Crago – Director

With many years’ experience within the BMW main dealer network, Ritchie adopted the nickname “The Oracle” from fellow technicians. He is passionate about BMW and if you need to know something, anything, about a BMW, he’s your man. His attention to detail and perfectionism is integral to the service Crago’s endeavours to deliver. Ritchie is also a racing enthusiast, currently working on his low budget, high performance track car project. Ritchie’s favourite BMW is an Z3 M-Coupe.

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Pamela Jackson – Service Advisor

With over 30 years’ experience in the motor trade Pam is a fountain of knowledge, working closely with customers, insurance, warranty & supplier companies. The friendly voice on the end of the phone will endeavour to look after you and your car, always providing the highest standard of customer service. A genuine care for people and multi-tasking are some of Pams best virtues.


Benjamin Murray – Master Technician

Benjamin is a big BMW enthusiast and has owned some very nice examples of BMW over the years, currently enjoying his E90 M3. Ben has many years exclusive BMW & MINI experience & has become our in-house engine repair specialist and social media blogger. Ben is motivated, hardworking, conscientious and he drinks earl grey tea. Benjamin’s favourite BMW is his own M3.


Adam Brooker – Technician

Our tech-savvy ‘Service King’ as he has been fondly named, adds a range of new skills to the team. With previous customer service experience and knowledge of a broad range of vehicles, Adam is knowledgeable & always happy to help. Adam adds a modern, high tech approach towards his work and is eager to embrace the latest technologies introduced by BMW.


Glenn Holmes – Apprentice Technician

One of our BMW & MINI experts in training Glenn also makes an excellent cup of tea, an important skill for any apprentice. Glenn is conscientious and hardworking, currently soaring though his apprenticeship at the top of his class. Glenn is a highly-valued member of the team.


Lydia Crago – Director

With a science & engineering background and many years spent with a Petrol Head Husband, Lydia has had no option but to adopt a love for cars, particularly driving. Lydia was awarded a Biochemical engineering PhD in 2009 from UCL. This equipped her with a passion for business & project management experience. Her Favourite BMW is an e60 M5.

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Holly Woods – Service Advisor

Holly joined us in 2016 to expand the ever-busy service reception. Holly brings with her a good foundation for a high standard of customer service and enjoys working closely with customers and suppliers. Holly is conscientious, personable, caring, and a car expert in the making!

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Jon Presland – Technician

Servicing expert and repair specialist with exclusive BMW & MINI experience. Jon has been with us since he left school in 2010, completed his apprenticeship & is now a diagnosis expert in training. Jon’s kind, caring disposition and excellent product knowledge makes him an excellent technician. Jon is a big fishing fan and also enjoys modifying his ever-changing cars.


Frankie Jordan – Apprentice technician

Our brand Spanking new BMW & MINI expert in training. Primary responsibilities include takeaway Friday coordinator and tea maker. Looking forward to Frankie bringing his excellent personable skills and ambition to the team.

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