Ritchie Crago – Director

With many years’ experience within the BMW main dealer network, Ritchie adopted the nickname “The Oracle” from fellow technicians. He is passionate about BMW and if you need to know something, anything, about a BMW, he’s your man. His attention to detail and perfectionism is integral to the service Crago’s endeavours to deliver. Ritchie is also a racing enthusiast, currently working on his low budget, high performance track car project. Ritchie’s favourite BMW is an Z3 M-Coupe.


Pamela Jackson – Service Advisor

With over 30 years’ experience in the motor trade Pam is a fountain of knowledge, working closely with customers, insurance, warranty & supplier companies. The friendly voice on the end of the phone will endeavour to look after you and your car, always providing the highest standard of customer service. A genuine care for people and multi-tasking are some of Pams best virtues.


Benjamin Murray – Master Technician

Benjamin is a big BMW enthusiast and has owned some very nice examples of BMW over the years, currently enjoying his E90 M3. Ben has many years exclusive BMW & MINI experience & has become our in-house engine repair specialist and social media blogger. Ben is motivated, hardworking, conscientious and he drinks earl grey tea. Benjamin’s favourite BMW is his own M3.


Glenn Holmes – Technician

Recently qualified top of the class, Glenn is exclusively BMW & MINI trained & also now makes an excellent cup of tea. Glenn is conscientious and very hardworking, a BMW & MINI expert in the making and is a very highly-valued member of the team.


Lydia Crago – Director

With a science & engineering background and many years spent with a Petrol Head Husband, Lydia has had no option but to adopt a love for cars, particularly driving. Lydia was awarded a Biochemical engineering PhD in 2009 from UCL. This equipped her with a passion for business & project management experience. Her Favourite BMW is an e60 M5.

Crago's team

Tina Hall – Service Advisor

Tina joined us in 2018 to expand the ever-busy service reception. Tina brings with her an excellent knowledge of cars and the motortrade for a very high standard of customer service and enjoys working closely with customers and suppliers. Tina is conscientious, personable, caring and a BMW specialist in the making!

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Adam Brooker – Senior Technician

Our tech-savvy ‘Service King’ as he has been fondly named, adds a range of different skills to the team. With previous customer service experience and knowledge of a broad range of vehicles, Adam is knowledgeable & always happy to help. Adam adds a modern, high tech approach towards his work and is eager to embrace the latest technologies introduced by BMW.


Haydn Marshall – Technician

Vintage car enthusiast, Haydn brings a wealth of knowledge to the team. Haydn Joined us early 2018 after a long career working on specialist cars and owning a huge array of special cars. Haydn is a big mountain biker and also enjoys road trips in his latest vintage car.


Daniel Bartholomew – Apprentice technician

Our latest BMW & MINI expert in training. Daniel is a big car enthusiast currently with a Mitsubishi FTO restoration project underway. Daniel is very conscientious and hardworking and is going to make an excellent technician. Primary responsibilities include takeaway Friday coordinator and tea maker.